Buds King Refund Policy
Shipping And Handling
For your peace of mind all orders are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this.
We aim to dispatch all orders received by 2pm the same day Monday to Friday. Subject to items being in stock.
U.K Delivery Options:
All purchases are shipped out using Royal Mail.
All orders over £50.00 will have a FREE Tracked 48 hour delivery method. (48 hour)
All orders over £100.00 will have a FREE Tracked & Signed delivery method. (48 hour)
All orders under £50.00 will be shipped as a 1st Class Delivery. (1-3 working days) [£3.99]
International Delivery Options:
All European & International purchases we use an International Standard delivery service. (By air) [£10.00]
PLEASE NOTE: Royal Mail do state on tracking information: ‘’If a delivery timeframe is shown, please be aware this is our delivery aim, not a guarantee’’
Please ensure that the address details you supply are complete and correct. If you receive a card to say that APC or Royal Mail attempted delivery please contact them immediately using the details on the calling card.
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you replacements for the damaged items immediately.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery + a 20% administration fee. Please ensure that you give us correct postal information and that you accept delivery or collect your items in a timely manner to avoid redelivery costs.
If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that some product deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and our Customer Service team will assist you.
Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.